Delivery & Shipping Information
You’re excited to have fun with your new products, so we strive to get them out to you as quickly and expediently as possible.
Always 100% discreet packaging and billing
All products are shipped in 100% discreet packaging and will arrive in a brown box with absolutely no indication as to the contents whatsoever! The package will have a neutral label, and will not feature either the Bodyjoys logo or name.
Additionally, your bank or card statement will show a payment to SP SCOVILLEGRP.
Your purchase is dispatched according to the choice you select during checkout.
Enjoy free standard delivery on orders of £50 or more to all mainland UK addresses for parcels with a maximum weight of 2kg (FYI, the average weight of our vibrators is around 350g).
Your purchase is dispatched according to the choice you select during checkout. Here are all your delivery options:
|UK Services||Time||Cost||Weight Limit|
|Royal Mail Tracked 48 (standard)||2-3 working days||£4.99 (free from £50)||2kg|
|Royal Mail Tracked 24||1-2 working days||£6.99||2kg|
|Royal Mail Overnight (special delivery)||1 working day||£9.99||2kg|
|DPD Express Next Day||1 working day||£8.99||30kg|
|Royal Mail International Airsure||3-5 working days||£14.99||2kg|
|DPD International Classic||2-5 working days||£19.99||30kg|
|Rest of World|
|Royal Mail International Airsure||3-6 working days||£24.99||2kg|
Please note that Royal Mail Tracked currently makes 95% of its deliveries within the specified time frame. However, please allow extra delivery time to avoid disappointment. We don’t want that pleasurable anticipation to become unbearable.
Christmas 2023 – last posting dates
Monday 18th December for Royal Mail Tracked 48
Wednesday 20th December for Royal Mail Tracked 24
Thursday 21st December for Royal Mail Overnight and DPD
We will still be dispatching orders placed on Friday 22nd December, delivery of these parcels will not be guaranteed even if an overnight service is selected; delivery will be after Boxing Day.
Our office and warehouse are closed from 25 to 27 December 2023 and 1st January 2024.
Recording and tracking
For your peace of mind, all orders are dispatched with a reliable, tracked and insured service. We will email you the tracking number as soon as your order is dispatched (anticipation heightens arousal, after all!).
Orders are shipped on the same day or within one working day, Monday to Friday (excluding bank holidays).
The cut-off time for placing an order for overnight delivery is 3pm. If you’re late, we’ll do our best to dispatch up until 4pm when parcels are collected (but no promises).
Out of stock items
It only happens very rarely, but if you have ordered an item that is out of stock, we expect to be able to dispatch the goods in about 7 days. In the event of a manufacturing delay with any product, you will be notified by email as soon as we become aware of the hold-up.
Please read about our 14-day 100% money back guarantee and full 1-year warranty on all our products in our returns & refunds policy.