Welcome to Bodyjoys’ FAQ – here we try our best to answer all the questions you may have when shopping with us. We hope you find the answers you are looking for.
We know that you have plenty of options to shop elsewhere, so we appreciate each individual customer who spends their hard-earned money at Bodyjoys.
So why shop with us?
We strive to make our site as user-friendly as possible and navigation as intuitive as possible. We organised our products in different categories, collections and themes, which hopefully inspire you and help you find what you desire.
If the menu bar isn’t specific enough, you can search for the desired products and advice in the search bar or via filters, or check out the following overview pages:
Our comprehensive sexual wellness and sex toy advice section may help you further in finding the products that are right for you. We invite you to browse the advice section for inspiration. We aspire to bring fulfilment to your sex and love life, and to show you that the virtues of curiosity, inquisitiveness and daring bring great rewards.
And if you’re still not sure which products are right for you, feel free to contact us and we will be happy to help.
You will enjoy free delivery on orders of £50 or more to all mainland UK addresses for parcels with a maximum weight of 2kg.
For your peace of mind, all orders are dispatched with a reliable, tracked and insured service with Royal Mail or DPD.
Your purchase is dispatched according to the choice you select during checkout.
For further details, please take a look at our delivery information.
You will enjoy free delivery on orders of £50 or more to all mainland UK addresses for parcels with a maximum weight of 2kg.
Read more in our delivery information.
100%! We understand how important privacy is to our valued customers.
All our products are shipped discreetly in a neutral brown box with absolutely no indication as to the contents whatsoever.
The package will have a neutral label, and will neither feature the Bodyjoys name, nor the logo.
100%! Your bank or credit card statement will show a payment to SP SCOVILLEGRP. The name Bodyjoys will not appear anywhere on your statements.
The delivery time depends on the shipping option you select during checkout.
If you are entitled to free UK shipping, the delivery takes 2-3 working days (Royal Mail Tracked 48).
Royal Mail Tracked 24 takes 1-2 working days and Royal Mail Special Delivery 1 working day.
For further details, please take a look at our delivery information.
For your peace of mind, all orders are dispatched with a reliable, tracked and insured service with Royal Mail or DPD.
For further details, please take a look at our delivery information.
After your purchase you will have received a confirmation email. Our warehouse will deal with your order as soon as possible, and once your parcel has been dispatched, you will receive a further notification.
Our tracking page outlines several options to check the delivery status and track your order(s).
If you have a tracking number from Royal Mail or DPD, you can also check delivery status directly on the Royal Mail tracking site, or the respective DPD parcel tracking site.
Or, if you made the purchase with Shop Pay or Klara, you can track your order via their respective apps.
After your purchase you will have received a confirmation email. Our warehouse will deal with your order as soon as possible, and once your parcel has been dispatched, you will receive a further notification.
Our tracking page outlines several options to check the delivery status and track your order(s).
If you have a tracking number from Royal Mail or DPD, you can also check delivery status directly on the Royal Mail tracking site, or the respective DPD parcel tracking site.
Or, if you made the purchase with Shop Pay or Klara, you can track your order via their respective apps.
Typically, the delivery service provider will leave a note with instructions on arranging a redelivery.
The orders are dispatched from our warehouse in Hertfordshire, UK.
We ship predominantly to customers in the UK, but also to customers in Europe, the USA, and other parts of the world.
For further details, please take a look at our delivery information, or get in contact with customer care.
No problem, you can benefit from our 30-day money back guarantee: if you are not satisfied with your purchase, or have changed your mind, simply return the item to us in its original condition within 30 days of receipt.
No fuss, no questions – simply return the item(s), unopened and unused, and you will qualify for a full refund, excluding the original shipping charge. Alternatively, if preferred, we will exchange the item.
For further details and returns form, please take a look at our returns & refunds policy.
If an item you’ve ordered is faulty upon delivery, please contact us immediately and we will replace the product. Please explain the defect in a covering letter and return it together with its original packaging, including all manuals, accessories, etc.
We also offer you a full 1-year warranty on all our products. If an item develops a fault, we’ll exchange it for up to 1 year after your purchase. If an item is defective in the first 30 days of purchase and you are in the UK, please contact us and we will provide you with a free postal address.
For further details and returns form, please take a look at our returns & refunds policy.
We offer you a full 1-year warranty on all our products. If an item develops a fault, we’ll exchange it for up to 1 year after your purchase. If an item is defective in the first 30 days of purchase and you are in the UK, please contact us and we will provide you with a free postal address.
For further details, please take a look at our returns & refunds policy.
Any discrepancies or damaged packages need to be reported within 36 hours of being delivered, so that we can immediately investigate with the delivery service provider to find out what went wrong. Please contact us immediately.
For further details, please take a look at our returns & refunds policy.
For all the details, please take a look at our returns & refunds policy.
We accept all of the most common payment methods. We currently accept PayPal, Apple Pay, Google Pay, Klarna, Shop Pay, Visa, Mastercard, Maestro, American Express, Diners, UnionPay, and Discover.
You will be asked for a discount code on the check-out page. Simply enter the code in the required field and enjoy your saving.
We understand how important privacy is to our valued customers. Our billing is 100% discreet! Your bank or credit card statement will show a payment to SP SCOVILLEGRP. The name Bodyjoys will not appear anywhere on your statements.
As pretty much all orders are processed and dispatched on the same day, payment will typically be taken at the time when you place your order.
For all the details, please take a look at our terms & conditions.
You can be assured that your security is a top priority for us, and that you can enjoy peace of mind when shopping with us. Your payment card details will never be stored on our systems. We only hold information on the products you ordered and the delivery address so that we know where to ship the items.
Our payment provider works with leading payment gateway companies, all of whom process payments securely and offer advanced anti-fraud tools to keep financial information safe. Your payment data is kept secure with a secure layer socket (SSL), PCI Level 1 encryption protocols, and two-factor authentication. With these stringent security measures, you can be sure that your transactions are protected with the utmost level of security.
Yes, we use cookies as we try to improve your shopping experience. You may elect to decline all cookies via your computer if you wish.
For further details, please take a look at our privacy policy.
For further details, please take a look at our privacy policy.
Yes, please do. Sign up to receive emails with exclusive offers and news from us and get 15% off your first order. Sign up now.
Well, as we from time to time have adult content in our emails, your system settings may direct such emails into your spam folder. Hence, if you expected our emails and they haven’t arrived in your inbox, please check your spam folder and add Bodyjoys.co.uk to your list of trusted contacts.
You are then set to benefit from our emails with exclusive offers and news from the sexual pleasure front.
