Our Customer Promises

We want you to have fun and enjoy the products you order from us! Hence, we strive to make your shopping experience with us as convenient and hassle-free as possible. These are our no-fuss promises to you:

Discreet packaging and billing

All products are shipped in 100% discreet packaging and will arrive in a brown box with absolutely no indication as to the contents whatsoever! The package will have a neutral label, and will not feature either the Bodyjoys logo or name.

Your bank or card statement will show a payment to SP SCOVILLEGRP…we know, there is still quite a bit of stigma about ordering sex toys – everybody does it, but not everybody wants the world to know!

Free UK delivery for orders from £50

If you order totals £50 or more, we’ll ship your discreet brown box free of charge within the UK.

30-day money back guarantee

If you change your mind and want to cancel your order, you can do so up to 30 days from delivery. No fuss, no questions – simply return the item(s), unopened and unused, and you qualify for a refund.

Free batteries

For toys that require batteries, we add them to your order free of charge so you can play straight away.

Same day dispatch

Orders are shipped on the same day or within one working day, Monday to Friday. The cut-off time for overnight delivery choices is 3pm. If we can, we will dispatch up until 4pm when parcels are collected.

Quality and functionality

We only sell products that meet our team’s high-quality standards (and help to satisfy our needs!).

1-year product warranty

We offer you a 1-year warranty on all our products. If an item develops a fault, we’ll exchange it for up to 1 year after your purchase.

Shop securely

We collaborate with top quality payment solutions providers (i.e. PayPal, Apple Pay, G-Pay, Shop Pay, Klarna, Visa, Mastercard, Amex, and more) and the most reliable delivery service providers (i.e. Royal Mail, DPD) that assure secure processing and fulfilment of your valued orders.

Excellent customer service

Contact us and we will be happy to help. Our experienced team does their best to ensure you have the best possible shopping experience with us, and the greatest possible pleasure with our products.

Please find further details on the above in our delivery information and returns & refunds policy.